US-based business process outsourcing expands operations in PH with new site in Santa Rosa, Laguna

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Santa Rosa, Laguna–  Afni, a leading US-based business process outsourcing (BPO) firm, marked a significant company milestone today with the opening of its newest site in Laguna. It is currently the third office in the Philippines and the very first located outside of Metro Manila.

Located at SM City Santa Rosa, the new site underscores Afni’s commitment to providing exceptional career opportunities for Filipinos, while catering to the growing demand for BPO services globally.

“The Philippines continues to be a prime location for companies seeking skilled and dedicated professionals,” said Ron Greene, President and CEO of Afni. “Afni’s expansion into Santa Rosa demonstrates our commitment to supporting our clients and boosting the country’s economy by establishing our presence in major hubs outside of Metro Manila.”

“Better Begins Here” at Afni Santa Rosa

The newly launched Santa Rosa office spans over 9,400 square feet across multiple floors, boasting amenities designed to enhance the employee experience.

Beyond its workstations, the office has conference rooms for collaboration, fostering innovation and teamwork among employees. When construction is complete, an arcade or game room will also be available for employees to unwind during breaks, creating a fun and engaging work environment. For those needing to recharge to perform at their best, comfortable sleeping quarters will also be provided.

“At Afni, we believe in fostering a supportive work environment where individuals can unlock their full potential, aligned with our ‘Better Begins Here’ philosophy. By opening our new site in Santa Rosa, we are not only creating new job opportunities but also empowering local talents in and around Laguna to thrive closer to where they live,” said Khalid Khursheed, Senior Vice President and Country Manager of Afni Philippines.

Santa Rosa is a strategic location for Afni thanks to its rich talent pool and proximity to Metro Manila. The convenience of nearby transportation hubs, coupled with a relatively lower cost of living than Metro Manila, offers employees especially with a cost-effective advantage.

Afni aims to provide even more job opportunities in Santa Rosa, targeting at least 3,000 new employees by year end. Afni currently has more than 8,000 employees in the Philippines, most of whom are based in Quezon City.

A Legacy of Excellence

As a leading BPO company with a history of nearly 90 years, Afni partners with some of the world’s leading names in various industries, including insurance, financial services, telecommunications, healthcare, fitness, and media. Over 10,000 Afni employees in the Philippines, U.S., and Mexico support clients across the entire customer lifecycle. In 2012, Afni established its Philippine presence and has since enjoyed continued growth.

The company’s flagship site in the country is along Commonwealth Avenue in Quezon City followed by the addition of anothersite in Fairview in 2020. The newly launched Santa Rosa office further strengthens Afni’s presence in the country, offering a state-of-the-art workspace for its team in the Philippines.

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